FAQ
  
How can I achieve the look I am envisioning for my event by incorporating your rental items?
Book a phone or in-person consultation. A viewing appointment may also be scheduled to see our wide variety of rustic, vintage and antique items. We are excited to hear your ideas and share ours. We especially love working with couples who want to add some distinctive décor pieces to their wedding. Ask about having custom signs made to add a personal touch and lasting keepsake. We provide “staging services” for select weddings to help take the worry away that décor items will not be properly placed or moved as expected between ceremony and reception location. Also, we’ll help you find ways to reuse decor pieces throughout the day, so that you get greater value in your rental items.

Do I need to make an appointment to visit your showroom?
Our showroom is available by appointment only. To schedule an appointment, please make a request on the contact page or email christine@stagecoachdesignmyevent.com

Is your complete inventory shown on your website? 
No, not at all! We have a warehouse full! Our collection is constantly growing and evolving. Looking for something specific? You might be surprised to know that we have it. We also enjoy a hunt for just the right unique items. 
  
I know what I want. Can I order on-line?
Price list/order forms are available or you may message us with the list of items you are interested in.We will get back to you with availability. We do our best to provide the best price we can by offering off-season and early booking discounts. Package pricing is offered on orders starting at $500, so often when several items are ordered together there will be a savings.

Do you have a minimum rental fee?
Yes, there is a minimum rental fee of $75 for pick-up orders and $300 for delivery orders.

Do you offer delivery outside of the Edmonton area?
Yes, delivery is available to various parts of Alberta on a cents per km basis, with overnight surcharge when applicable. We charge the same rate if one item or several are delivered, so it is beneficial to consider package rentals for out-of-town events.

I have a truck, can I transport the items myself?
Most of our large backdrops are only available where we deliver, set up and remove the items. They are difficult to transport and set up and this ensures that the items are not damaged, remaining in good condition for each of our customers. The delivery fee is quoted separately. For most other items, pick up may be arranged. However, if we feel that an item may be improperly transported and risk damage in the process, we will refuse supply of the item.

What happens if something breaks or gets lost?
A damage deposit is required for each item rented. The specifics are outlined in our rental agreement.
 
How do I secure my event date?
To secure the rental a security deposit is required. Availability is not guaranteed until the security deposit is received, as most of our items are one-of-a-kind and have limited availability.